TED | 情商高的人怎样说话
We are losing our listening. We spend roughly 60 percent of our communication time listening, But we're not very good at it. We retain just 25 percent of what we hear. Now not you, not this talk, but that is generally true. Let's define listening as making meaning from sound. It's a mental process, and it's a process of extraction.
The human voice: It's the instrument we all play. It's the most powerful sound in the world, probably. It's the only one that can start a war or say "I love you." And yet many people have the experience that when they speak, people don't listen to them. And why is that? How can we speak powerfully to make change in the world?
What I'd like to suggest, there are a number of habits that we need to move away from. I've assembled for your pleasure here seven deadly sins of speaking. I'm not pretending this is an exhaustive list, but these seven, I think, are pretty large habits that we can all fall into.
First, gossip. Speaking ill of somebody who's not present. Not a nice habit, and we know perfectly well the person gossiping, five minutes later, will be gossiping about us.
Second, judging. We know people who are like this in conversation, and it's very hard to listen to somebody if you know that you're being judged and found wanting at the same time.
Third, negativity. You can fall into this. My mother, in the last years of her life, became very negative, and it's hard to listen. I remember one day, I said to her, "It's October 1 today," and she said, "I know, isn't it dreadful?" It's hard to listen when somebody's that negative.
第三，消极。你能陷入这个泥潭。我的母亲，在她生命的最后几年里，变得非常非常消极，很难让人听她说话。我记得有一天，我对她说， “今天是十月一号，” 她说，“我知道，这不可怕吗？” 当某人那么消极的时候是很难让人听进去的。
And another form of negativity, complaining. Well, this is the national art of the U.K. It's our national sport. We complain about the weather, sport, about politics, about everything, but actually, complaining is viral misery. It's not spreading sunshine and lightness in the world.
We've all met this guy. Maybe we've all been this guy. Some people have a blamethrower. They just pass it on to everybody else and don't take responsibility for their actions, and again, hard to listen to somebody who is being like that.
Penultimate, the sixth of the seven, embroidery, exaggeration. It demeans our language, actually, sometimes. For example, if I see something that really is awesome, what do I call it? And then, of course, this exaggeration becomes lying, and we don't want to listen to people we know are lying to us.
And finally, dogmatism. The confusion of facts with opinions. When those two things get conflated, you're listening into the wind. You know, somebody is bombarding you with their opinions as if they were true. It's difficult to listen to that.
So here they are, seven deadly sins of speaking. These are things I think we need to avoid. But is there a positive way to think about this? Yes, there is. I'd like to suggest that there are four really powerful cornerstones, foundations, that we can stand on if we want our speech to be powerful and to make change in the world.
Fortunately, these things spell a word. The word is "hail," and it has a great definition as well. I'm not talking about the stuff that falls from the sky and hits you on the head. I'm talking about this definition, to greet or acclaim enthusiastically, which is how I think our words will be received if we stand on these four things.
So what do they stand for? See if you can guess. The H, honesty, of course, being true in what you say, being straight and clear. The A is authenticity, just being yourself. A friend of mine described it as standing in your own truth, which I think is a lovely way to put it.
The I is integrity, being your word, actually doing what you say, and being somebody people can trust. And the L is love. I don't mean romantic love, but I do mean wishing people well, for two reasons. First of all, I think absolute honesty may not be what we want. I mean, my goodness, you look ugly this morning. Perhaps that's not necessary. Tempered with love, of course, honesty is a great thing.
I，代表了正气(Integrity)，言而有信， 说到做到， 成为别人能信任的人。L，代表爱（Love）。我不是指罗曼蒂克的爱情，而是指对别人有良好的祝愿，这出于两个原因。第一，我认为绝对的诚实也许不是我们所想要的。我的意思是，天哪，今天早上你真难看，那可能不必要。诚实是很重要的，当然，适当地带着爱。
But also, if you're really wishing somebody well, it's very hard to judge them at the same time. I'm not even sure you can do those two things simultaneously. So hail.
但还有，当你真的很希望别人好，就很难同时评判他们。我不知道你们是否能 同时做到这两点。 那么hail。
Also, now that's what you say, and it's like the old song, it is what you say, it's also the way that you say it. You have an amazing toolbox. This instrument is incredible, and yet this is a toolbox that very few people have ever opened. I'd like to have a little rummage in there with you now and just pull a few tools out that you might like to take away and play with, which will increase the power of your speaking.
Register, for example. Now, falsetto register may not be very useful most of the time, but there's a register in between. I'm not going to get very technical about this for any of you who are voice coaches. You can locate your voice, however. So if I talk up here in my nose, you can hear the difference.
If I go down here in my throat, which is where most of us speak from most of the time. But if you want weight, you need to go down here to the chest. You hear the difference? We vote for politicians with lower voices, it's true, because we associate depth with power and with authority. That's register.
如果我把声音降到嗓子这里， 这是我们大部分人大多数时候所做的。但是如果你想有份量， 你需要降到胸腔。 你听出了不同吗？ 我们给声音低沉的政治家投票，那是真的， 因为我们把深沉 和权力、权威联系在一起。 那是音域。
Then we have timbre. It's the way your voice feels. Again, the research shows that we prefer voices which are rich, smooth, warm, like hot chocolate. Well if that's not you, that's not the end of the world, because you can train. Go and get a voice coach. And there are amazing things you can do with breathing, with posture, and with exercises to improve the timbre of your voice.
Then prosody. I love prosody. This is the sing-song, the meta-language that we use in order to impart meaning. It's root one for meaning in conversation. People who speak all on one note are really quite hard to listen to if they don't have any prosody at all. That's where the word "monotonic" comes from, or monotonous, monotone.
Also, we have repetitive prosody now coming in, where every sentence ends as if it were a question when it's actually not a question, it's a statement? (Laughter) And if you repeat that one, it's actually restricting your ability to communicate through prosody, which I think is a shame, so let's try and break that habit.
我们还有重复性的韵律， 每个句子的结尾好像是一个疑问句， 但事实上，它不是疑问句，而是陈述句。 （笑声） 如果你一遍一遍地重复某个东西， 它会限制你 用韵律来交流的能力， 我认为这是一件憾事， 让我们努力打破那个习惯。
I can get very excited by saying something really quickly, or I can slow right down to emphasize, and at the end of that, of course, is our old friend silence. There's nothing wrong with a bit of silence in a talk, is there? We don't have to fill it with ums and ahs. It can be very powerful.
我可以非常非常兴奋地飞快地说着什么，或者我能慢下来强调，在结尾处，当然是我们的老朋友，沉默。在讲话中，有一点儿沉默，没关系，是吗？我们不需要用“嗯” 和“ 啊”来填充。沉默就很有力。
Of course, pitch often goes along with pace to indicate arousal, but you can do it just with pitch. Where did you leave my keys? (Higher pitch) Where did you leave my keys? So, slightly different meaning in those two deliveries.
And finally, volume. (Loud) I can get really excited by using volume. Sorry about that, if I startled anybody. Or, I can have you really pay attention by getting very quiet. Some people broadcast the whole time. Try not to do that. That's called sodcasting, Imposing your sound on people around you carelessly and inconsiderately. Not nice.
最后，是音量。我能用音量表示极端的兴奋。如果我打扰了任何人的话，抱歉。或者，我能用很轻的声音让你认真地注意。有人全程一直都在说话，别那样，那叫做“公放音乐”， 把你的声音不假思索 和草率地强加给别人，不好。
Of course, where this all comes into play most of all is when you've got something really important to do. It might be standing on a stage like this and giving a talk to people. It might be proposing marriage, asking for a raise, a wedding speech. Whatever it is, if it's really important, you owe it to yourself to look at this toolbox and the engine that it's going to work on, and no engine works well without being warmed up. Warm up your voice.
Actually, let me show you how to do that. Would you all like to stand up for a moment? I'm going to show you the six vocal warm-up exercises that I do before every talk I ever do. Any time you're going to talk to anybody important, do these. First, arms up, deep breath in, and sigh out, ahhhhh, like that.
One more time. Ahhhh, very good. Now we're going to warm up our lips, and we're going to go Ba, Ba, Ba, Ba, Ba, Ba, Ba, Ba. Very good. And now, brrrrrrrrrr, just like when you were a kid. Brrrr. Now your lips should be coming alive. We're going to do the tongue next with exaggerated la, la, la, la, la, la, la, la, la. Beautiful. You're getting really good at this. And then, roll an R. Rrrrrrr. That's like champagne for the tongue.
再来一次。 啊哈，很好。 现在我们要预热我们的嘴唇， 做出吧，吧，吧，吧， 吧，吧，吧，吧。很好。现在，brrrrrrr，就像你是个孩子，brrrrr，现在你的嘴唇应该活了。下一个是舌头， 夸张的啦，啦，啦，啦…… 美极了。你们做得很好。
Finally, and if I can only do one, the pros call this the siren. It's really good. It starts with "we" and goes to "aw." The "we" is high, the "aw" is low. So you go, weeeaawww, weeeaawww.
然后，卷舌一个R，Rrrrrr。 这就像给舌头的香槟酒。 最后，如果我只能做一个， 专业人士把这叫做警报。 这个特别好。它开始于“we”然后转为“aw”。 “we”是高音，“aw”是低音。 那么就是，“weeeaawww……”
Fantastic. Give yourselves a round of applause. Take a seat, thank you.
Next time you speak, do those in advance.
Now let me just put this in context to close. This is a serious point here. This is where we are now, right? We speak not very well to people who simply aren't listening in an environment that's all about noise and bad acoustics. I have talked about that on this stage in different phases. What would the world be like if we were speaking powerfully to people who were listening consciously in environments which were actually fit for purpose?
Or to make that a bit larger, what would the world be like if we were creating sound consciously and consuming sound consciously and designing all our environments consciously for sound? That would be a world that does sound beautiful, and one where understanding would be the norm, and that is an idea worth spreading.